Privacy Policy

1. Who We Are

MkaySolutions ("we", "us", or "our") provides solar installation, maintenance, and consultation services in Kenya. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website and services.

2. Information We Collect

• Contact details: name, email address, phone number, and any information you submit via our contact forms (including service interest and message).
• Usage data: anonymized analytics such as pages visited, device and browser type, and approximate location derived from IP, used to improve the site.
• Communications: emails, calls, and messages exchanged with our team.

3. How We Use Your Information

• Respond to inquiries and provide quotations or service information.
• Schedule consultations, installations, and maintenance services.
• Improve our website, marketing, and customer experience.
• Send important updates or service-related communications.
• Comply with legal obligations and protect our rights.

4. Legal Bases for Processing

Where applicable, we rely on your consent, performance of a contract, legitimate interests, and/or legal obligations to process personal data.

5. Sharing Your Information

We do not sell your personal information. We may share data with trusted service providers (e.g., email and hosting providers) who process data on our behalf and under confidentiality agreements. We may also share information to comply with the law or protect our rights.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, and to withdraw consent where we rely on consent. To exercise these rights, contact us using the details below.

8. Security

We implement reasonable technical and organizational measures to protect personal data. However, no method of transmission over the Internet or electronic storage is 100% secure.

9. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children.

10. International Transfers

If we transfer personal data across borders, we will do so in accordance with applicable data protection laws and implement appropriate safeguards.

11. Cookies and Similar Technologies

We may use cookies or similar technologies to improve site functionality and gather analytics. You can control cookies through your browser settings.

12. Contact Us

For questions or requests regarding this Privacy Policy, please contact us at
Email: info@mkaysolutions.co.ke
Phone: +254 742 703 848

13. Updates to This Policy

We may update this Privacy Policy from time to time. We will post the latest version on this page with the updated effective date. Continued use of our site after changes indicates acceptance of the updated policy.